Shipping policy

If you selected a shipping method without tracking and your order gets delayed or lost during transit, we unfortunately cannot offer a refund or reshipment as the status and location of the package is out of our control.

If you selected a shipping method with tracking, please refer to the tracking information included in your order status page. We also suggest contacting your local post office and providing the tracking information to learn more about the whereabouts of your order.

You would be eligible for a refund or reshipment if your order has been confirmed as returned to our warehouse by the carrier. Our Customer Support team will reach out to customers who have had their orders returned to our warehouse and explain what options we have from there.

*With the recent uncertainties surrounding the COVID-19 pandemic and it's impact on global shipping, packages may take longer than usual to deliver.
* Shipping fee will be charged in addition to the product fee. The shipping fee depends on the total weight of the purchased item and the shipping address.
* Products may be discontinued without notice.
* If the ordered product is out of stock, we may contact you to cancel it.
Delivery attention
*Japan Post EMS Delivery attention (Notification)

Laos: We are sorry. Delivery is not possible in the following areas.
01000 Counter12
01000 Counter13
01000 GPO
01000 VTE
01000 VTE128
01190 Sangthong dist
02030 Samphanh dist
02040 Meung Mai dist
02060 Bountay dist
03020 Nale dist
03030 Viengphoukha
03040 Meung Long dist
05020 Meung Meng dist
05040 Pha Oudom dist
06030 Pak Ou dist
06060 Pak Xeung dist
06080 Meung Khay dist
06090 Vienglham dist
06110 Chomphet dist
07020 Viengthong dist
08030 Kenethao dist
08040 Botene dist
08060 Xienghone dist
10130 Meung Hom dist
11050 Viengthong dist
13040 Meung phin dist
13050 Sepone dist
13090 Vilabouly dist
13100 Thapangthong dist
13110 Xonnabouly dist
13120 Xaybouly dist
13130 Meung Nong dist
13150 Atsaphone dist
14010 Taoy dist
14020 Toumlane dist
14030 Samouy dist
14070 Lakhonepheng dist
15020 Kalum dist
15030 Dakchung dist
17040 Sanxay dist
18020 Aon, Anouvong dist
18040 Home dist
18070 Longchaeng dist
18080 Thathom dist
18090 Thavieng, Thathom dist

■Philippines: We are sorry. Delivery is not possible in the following areas.
There are restrictions depending on the region.
Busuanga, Coron, Culion, El Nido, Linapacan, Occidental, Looc, Tilik
Ika no jūsho ni o todoke shimasu.
We will deliver it to the following address.
Bacoor
4102
Biñan
4024
Cavite City
4100
Dasmariñas
4114, 4115
Imus
4103
Las Pinas City
1740 – 1752
Kalookan City
1400 – 1413, 1420, 1428
Kawit
4104
Makati City
0700 – 0732, 0740, 0750, 0760, 0770, 0780, 0790, 1200 – 1235
Malabon City
1409, 1470 – 1480
Mandaluyong City
1550 – 1556
Manila City
0900 – 0928, 0930, 0940, 0970, 0980, 0950, 0960, 1000 – 1018
Marikina City
1800 – 1811, 1820
Muntinlupa City
1770 – 1777, 1780 – 1781, 1799
Navotas
1409, 1411 – 1413, 1485, 1489 – 1490
Noveleta
4105
Paranaque City
1700 – 1720
Pasay City
1300 – 1309
Pasig City
1600 – 1612
Pateros
1620 – 1621
Quezon City
0800 - 0802, 0810, 0820, 0830, 0840, 0850, 0860, 0870, 0880, 1100 – 1128
Rosario
4106
San Juan City
0400 – 0401, 0410, 0420, 1500, 1502 – 1504, 1530 – 1536
Sta. Rosa
(Santa Rosa)
4026
Taguig City
1630 – 1634, 1636 – 1639
Valenzuela City
0550, 0560, 1440 – 1448, 1469

■Myanmar: We accept EMS shipments to the following areas.
Nay Pyi Taw City (Capital City of Myanmar)
The following 31 locations in Yangon City.
Ahlone　
Kyauktada　
Sanchaung
Bahan　
Kyeemyindaing
Shwe Pyi Thar
Botataung
Lanmadaw　
South Dagon
Dagon　
Latha　
South Okkalapa
Dagon Seikkan
Mayangone　
Tamwe　
Dawbon　
Mingalardon　
Thaketa　
East Dagon
Mingalar Taung Nyunt
Thanlyin　
Hlaing　
North Dagon
Thingangyun
Hlaing Tha Yar
North Okkalapa
Yankin　
Insein　
Pabedan　
Kamayut　
Pazundaung　

■Brunei: We are sorry. Delivery is not possible in the following areas.
TUTONG / TEMBURONG（TD1941,TF, TG, TH/PC3351）
BRUNEI MUARA（BD3117, BD3317, BD3517, BD3717, BD3917, BD4117, BD4317, BD4517, BK, BL, BM, BN, BP, BR, BU1529）
KUALA BELAIT（KA3331, KA3531, KE, KF, KG, KH）
Japan Post: https://www.post.japanpost.jp/index_en.html
DHL: https://mydhl.express.dhl/jp/en/tracking.html